Eye For Wood strives for excellent customer service and aim to make sure that every delivery made is of the highest standard. However, sometimes we understand that if any customers notice any individual planks arriving damaged we will resolve the issue as quickly as we can.

My order arrived damaged

In the unlikely event your order arrives damaged, please accept the delivery and before you sign for the goods as damaged we ask that you inspect the packaging to see if it has been damaged during transit. You need to inform the driver if you can see any visible damage to the packaging, and take notes as to what you observe.  We will need pictures and a short video for evidence that shows the damage.

Please make sure you have the following information to hand so we can deal with your query as quickly as possible: Your sales order number (this can be found on your order confirmation email). Your contact details. Photos or videos of the damage/fault (including any damaged planks in the unlikely event, within 3 days of receiving the package, which we will replace the individual planks affected). At your earliest convenience, please get in touch with our Customer Care team to arrange a suitable replacement. A replacement will be sent out to you at the earliest available delivery date. Please then email this information over to info@eyeforwood.co.uk and we will get back to you as soon as we can.

We regret that we do not accept returns in the event you have changed your mind, and will only replace damaged planks should this have occurred during transit.